HOW IT WORKS
You Make the Decisions
Our Wine Club works a little differently to most. You are in charge and we cater to you — three decisions, and the rest is ours to handle.
How Often?
Every one, three, six or twelve months — whatever suits your cellar.
How Many?
Six, twelve or more bottles per delivery.
What Wine?
Choose your own selection, subject to availability. Change it any time.
GET REWARDED
Save up to 15%, delivered freight free
Your discount is calculated on your level of commitment.
BENEFITS
Membership Benefits
Your favourite Balnaves wines delivered to your door, with everything else that comes with being a member.
- Choose the wines, quantity and frequency, delivered anywhere in Australia
- Up to 15% discount based on your quantity and frequency
- Pre-release access to new vintage wines
- Free shipping Australia wide on all orders
- Access to limited and museum release wines
- A complimentary glass of wine when you visit the Balnaves Wine Room
- Priority invitations to Balnaves events
YOUR DISCOUNT
The More You Commit, the More You Save
Discounts apply to your Wine Club wines and to everything else you buy online or in the Wine Room.
5%
TOTAL 6 BOTTLES PER YEAR
Six bottles every twelve months.
10%
TOTAL 12 BOTTLES PER YEAR
Six bottles every six months.
15%
TOTAL 24+ BOTTLES PER YEAR
Six every three months, or twelve every three or six months.
Twelve bottles every three months also includes a complimentary cheese platter when you visit the Wine Room.
QUESTIONS
Frequently Asked Questions
Can I choose my own wines?
Yes. The club is flexible — choose your wines, subject to availability, along with the quantity and how often deliveries arrive.
Can I update my own details?
Yes. Log in to your Wine Club account to manage billing and shipping details, payment details including expired cards, your wine selection, and your delivery frequency.
Where does Balnaves deliver to?
Anywhere within Australia.
When will my first delivery arrive?
Your first dozen is sent on subscription signup.
When will my credit card be charged?
For your first shipment, payment is taken at checkout. Later shipments are charged on the day they are dispatched from Balnaves.
What if I am away when my wine is due?
Email wineclub@balnaves.com.au and we will change the dispatch date or the delivery address.
Can I change my wine selection or delivery frequency?
Yes to both. Log in to your account and change your details as required.
What discounts and benefits are available?
Discounts are based on the number of bottles and the frequency of delivery, and apply to Wine Club wines as well as all other online and Wine Room purchases.
How do I receive my discount on other purchases?
Log in to your account. Once logged in, your discount is applied based on your bottle amount and delivery frequency.
What happens if I upgrade or downgrade my delivery frequency?
Your discount follows your schedule. Upgrade and you move to the higher discount; downgrade and your discount changes to match your new bottle amount and delivery schedule.
Are my credit card details stored on the site?
No. We use the Stripe payment gateway along with an SSL certificate to protect your privacy.
I have forgotten my password. How do I retrieve it?
On the login page, enter your email address and select Email One-Time Login Code. You will be emailed a six digit code to log in with, and you can change your password once you are in.
How do I cancel my membership?
You may cancel at any time by calling us on 08 8737 2946.
